The Practice Team at Manor Brook Medical Centre are committed to providing the highest standards of Primary Care. We believe that General Practice is the best place to receive medical attention for all patients throughout their lifetime.
In our privileged position as a General Practice we have access to comprehensive medical records and feel we are able to know both you and your family well. We believe that all patients should have equal access to all our services.
We encourage our patients to consult the same doctor when possible for continuity of care.
Always phone between 1.30pm and 3.30pm when the telephones are less busy.
The receptionist will be able to tell you if the test result is back and if the doctor has seen and commented on it.
If you change your name, address or telephone number please notify the receptionist as soon as possible. It is difficult for all concerned if we cannot contact you. We will also require proof of the new address e.g. utility bills.
Please make sure we have an up to date phone number (particularly if you have changed to cable).
Please note: To change your name you will need proof of a deed poll or a marriage certificate.
As we are a training practice you may be offered an appointment with a GP registrar who is a fully qualified doctor. These doctors spend either six or twelve months with us before finding their own practice or returning to hospital work.
Medical students, who are not yet qualified, occasionally sit in during consultations with your GP or nurse or they may see you separately prior to your consultation. You will be informed by the receptionist when a medical student is with your GP. Please inform the receptionist if you would prefer a student not to be present during your consultation.
The practice is required by the Government under the term of the Latest GP contract to allocate a named accountable GP who will be responsible for your overall care.
If you have a preference as to which GP you are allocated, the practice will make reasonable efforts to accommodate your request.
If you wish to know which GP has been allocated to you, please ask reception on your next visit. Please do not telephone the practice for this information, our phone lines are very busy and primarily are for patients with urgent needs.
Your named accountable GP will oversee the coordination of your care amongst the other health professionals.
The named accountable GP will not take on 24hr responsibility for your care; your named GP will purely oversee the care that you receive.
Patients are still able to book appointment with any GP at the practice. Patient can express who they would like to see, however, this may not always be possible due to appointment availability with that GP.
If you are 75 year of age, you are entitled to an Over 75 health check. Please book an appointment with one of our nurses.