Manor Brook Medical Centre

117 Brook Lane, Blackheath, London SE3 0EN
Telephone:     020 8856 5678
Out of Hours: 111

Practice

Practice Philosophy

The Practice Team at Manor Brook Medical Centre are committed to providing the highest standards of Primary Care. We believe that General Practice is the best place to receive medical attention for all patients throughout their lifetime.

In our privileged position as a General Practice we have access to comprehensive medical records and feel we are able to know both you and your family well. We believe that all patients should have equal access to all our services.

We encourage our patients to consult the same doctor when possible for continuity of care.

Car Parking

There are a limited number of parking spaces in the car park at the rear of the building. We ask you to respect the reserved parking for medical staff and the disabled driver spaces. There is also free parking available in surrounding areas.

Disabled Access

The centre has disabled access, designated disabled parking bays and disabled toilet facilities. Please do not hesitate to let us know if you have any special difficulties or requirements when visiting the centre.

Carers

If you are a named carer for an adult or child and would like advice, the Practice Manager would be happy to speak to you. Please phone the surgery number 020 8856 5678 or phone direct to the Carers Support Centre 020 8317 9998.

Results of Tests

Always phone between 1.30pm and 3.30pm when the telephones are less busy.

The receptionist will be able to tell you if the test result is back and if the doctor has seen and commented on it.

Change of Name and Address

If you change your name, address or telephone number please notify the receptionist as soon as possible. It is difficult for all concerned if we cannot contact you. We will also require proof of the new address e.g. utility bills.

Please make sure we have an up to date phone number (particularly if you have changed to cable).

Please note: To change your name you will need proof of a deed poll or a marriage certificate.

Zero Tolerance Practice

A zero tolerance policy to violent, threatening and abusive behaviour is now in place throughout the National Health Service.  The staff in this practice have the right to do their work in an environment free from such behaviour and everything will be done to protect that right.
At no time will any violent, threatening or abusive behaviour be tolerated in this practice.

Complaints Procedure

We have an in-house complaints procedure. Our Practice Manager Mrs Sally Noble will ensure that the complaint is investigated as thoroughly and quickly as possible.

Doctors in Training and Medical Students

As we are a training practice you may be offered an appointment with a GP registrar who is a fully qualified doctor. These doctors spend either six or twelve months with us before finding their own practice or returning to hospital work.

Medical students, who are not yet qualified, occasionally sit in during consultations with your GP or nurse or they may see you separately prior to your consultation. You will be informed by the receptionist when a medical student is with your GP. Please inform the receptionist if you would prefer a student not to be present during your consultation.

Video Recordings

We sometimes use video recordings of consultations for teaching purposes. You will be asked to sign a consent form both before and after the consultation. (Please tell the doctor if you have any objections.)

Computer

We keep patient details on computer and we are subject to
the provisions of the Data Protection Act

Accountable named GP and Over 75 Health Check

The practice is required by the Government under the term of the Latest GP contract to allocate a named accountable GP who will be responsible for your overall care.

If you have a preference as to which GP you are allocated, the practice will make reasonable efforts to accommodate your request.

If you wish to know which GP has been allocated to you, please ask reception on your next visit. Please do not telephone the practice for this information, our phone lines are very busy and primarily are for patients with urgent needs.

Your named accountable GP will oversee the co­ordination of your care amongst the other health professionals.

The named accountable GP will not take on 24hr responsibility for your care; your named GP will purely oversee the care that you receive.

Patients are still able to book appointment with any GP at the practice. Patient can express who they would like to see, however, this may not always be possible due to appointment availability with that GP.

If you are 75 year of age, you are entitled to an Over 75 health check. Please book an appointment with one of our nurses.